Responsible Gaming

Gaming Should Be Entertainment

At Betway, we believe that gambling should only ever be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. Betting carries inherent risks, and it's important to gamble responsibly and within your means.

Please remember: the house always has an edge. Only bet what you can afford to lose.

Age Verification

In the United Kingdom, you must be 18 years of age or older to gamble legally. Gambling is not permitted for anyone under the legal age limit.

If you are under 18, we urge you not to use Betway or any gambling services. If you are aware of a minor gambling, please contact the appropriate authorities or support organisations.

Warning Signs of Problem Gambling

Do you recognise any of these warning signs in yourself or someone you know?

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to try to win money back
• Hiding gambling activities or lying about the extent of your gambling
• Neglecting family, work, education, or other responsibilities due to gambling
• Using gambling to escape problems, stress, anxiety, or depression
• Borrowing money or going into debt to gamble
• Feeling irritable or anxious when trying to reduce or stop gambling
• Unsuccessful attempts to cut down or control gambling
• Jeopardising relationships, job opportunities, or education due to gambling
• Turning to friends or family for money due to gambling losses

If you experience any of these signs, please seek help immediately.

Self-Help Tools & Player Protections

Betway provides a range of tools to help you gamble responsibly:

Deposit Limits

Set a maximum amount you are willing to deposit within a specified time period. Once the limit is reached, you cannot deposit further funds until the period resets.

Loss Limits

Set a maximum amount you are willing to lose within a specified time period. When you reach this limit, your account will be temporarily suspended.

Reality Checks

Enable pop-up reminders at regular intervals during your gaming session to help you keep track of time and money spent.

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude from Betway for a period of your choosing (minimum 6 months). During this time, you will be unable to access your account or place bets.

For more information about these tools, please visit your account settings or contact Betway's customer support team.

Support Organisations & Resources

If you are struggling with problem gambling, please reach out to one of the following organisations:

United Kingdom

• GamCare – Free, confidential support for problem gamblers
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (24/7, free)
• GamStop – The National Self-Exclusion Scheme for Great Britain
  www.gamstop.co.uk
  Telephone: 0800 197 8225 (Monday to Friday, 9am–5pm)
• Gamblers Anonymous – Support group meetings across the UK
  Telephone: 0330 094 0322
• National Problem Gambling Clinic – NHS-funded treatment service
  Telephone: 0203 314 8790

International Resources

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (24/7, confidential)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone: 0800 1372700 (free and confidential)

These organisations provide free, confidential support and can help you develop strategies to manage your gambling or access treatment services.

Need Help?

If you believe you have a problem with gambling, please seek help immediately. It is never too late to reach out, and support is available.

Speaking to someone—whether it's a friend, family member, healthcare professional, or a gambling support service—is an important first step towards recovery.

You are not alone. Help is available.

This information is provided for educational and harm-reduction purposes. Betway is committed to promoting responsible gambling and complies with all relevant UK gaming regulations. If you have questions about your account or responsible gaming features, please contact Betway's customer support team.